Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheasy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They remind me of some I bought in SheIn in pregnancy, so for the season they are fine
They are not white beige color but they are very parents and very comfortable the exact size measure your foot
Duge garni and legenki on the same, then took on the rosmir
They are pretty, the super thin sole, very flexible, I work in the office and those are like more casual, to ride at home
It's easy, it's okay. Rozmir in rozmir. I recommend it. Delivery shvidka-2tizhya
Very cute and comfortable the right size for 36 in peru .. Satisfied with the product
Perfect size broth of the 3rd and a half or four and these suited me very well beautiful fit suitable
Very beautiful, comfortable and excellent quality for the 10/10 price
They are soft sandals and do not weigh anything but they are beautiful
From the good size came in a very beautiful time very strongly recommends very good quality and excellent quality ball in beautiful size
Very beautiful they look comfortable, they are also my number 39.
Perfect
Sandals are good, not disposable. You will have to wash often.
Are comfortable. The sole is plastic.
Very nice exact size
Very nice and comfortable the pedi size 37 for Mexican numbering are 23.5 fair but for me they are perfect The sole is flip-flops, it is thin but I don't know they get to feel textures when walking and the plastic is engraved with the edges giving it a cord effect, the strip is made of fabric and comes frayed well made, for a thin foot the straps to hold the heel are super well neither loose nor tight giving safety when walking
Very cool sandals! they are beautiful, everything is as shown in the photo and description, the size is clear!!!!! Thank you very much and it's nice to have a quick delivery,
Cool comfortable are the same and I love them!!!
Very beautiful, arrived very fast, thanks to the seller and the application