Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheasy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super comfortable, good in price-quality ratio
Number 43 corresponds to 41
Comfortable
Super efficient delivery🥰🥰🥰Brilliant Hot shoes
Sandals seem to be good, but be careful with the size. They are small. Let's see how they pass
Identical article to the description. Size in had (40) that's perfect. Very pretty in pink and plus clear that on the photo I love🫶🏼 I recommend
Cool, neat but size is not relevant to reality. It's good that I ordered for the baby and her leg will grow.
Barony. Superovi. she was married for Mami and won with dude... Rozmir 38 pidyshov on the leg 38 p
As described. Nice and light to wear. Very easy for packing for holidays.Price £5.90. 8 days to UK. I take size 3-4 UK size and purchased the size 35. This fits nicely. I’m going to buy more in the different colours.
Pretty but excruciating smell as the description and the photo
Comfortable sandals, the size I spend 37 and it is perfect, arrived well packed and on time, the pearl gray color is beautiful. Thank you seller.
Very nice to wear and light; I wear 38 and impeccable
Comfortable
Perfect, similar to famous Italian brands
Very happy with the product perfect size and the quality ok thank you
They are very comfortable
Was a gift for my mom. Liked them very much. :)
Sandals mega comfortable, soft and easy to wear. Very light. I recommend
I love it, super comfortable, very fast delivery, pity you arrived damaged😭But the seller has made refund, I will buy others without hesitation, hope this time the transport will not damage them. Serious and responsible seller
I am very satisfied light and comfortable I just recommend
I arrived earlier than expected, I was right to order a number of the ones I use are normally a little smaller but very comfortable
Super cute Super comfortable Exact size That's what my girlfriend said Hahajajja are really worth a lot Shipping earlier than I thought I highly recommend them
These sandals are comfortable they look nice they are like the ones in the image if I recommend them are comfortable on the sole.