Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheasy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect seller! A great purchase.
A simply beautiful phone case, much more beautiful in reality than in the picture. Same as product description.
Looks good and arrived earlier
I arrived very fast. And of good material. I recommend it
Arrived well packed, it was fast delivery, like the bag
Excellent although because of the size of my cell phone I struggle a little but if it does its function
The quality is not bad buying the price but does not look durable, the material is thin the closures are economical and the rope holding it is very thin, I had some details in the sewing and the flap is somewhat chuky but considering the price, it is fine
Cool handbag, stylish. The delivery is fast as stated.
I am delighted, it is very beautiful and well, it has about five departments for the cards, and for the big phone is good, the exact color
Excellent, for the price.
Product is just ok not so good not so bad
Looks great. The straps a little weak, but good fast shipping.
It is great the color is as in the photos, material acceptable and very practical
I arrive in 10 days, it feels very good and is of good material, it was for my mother and she liked it very much, 10/10
Very nice, there are many things, the strap is very thin, it looks unsafe.
All right, fast trouble-free shipping, I'm happy with the purchase, I recommend!!!
That's the fifth time I 've bought
Looks very good quality even though the strip is very thin For the price is very good
When I go out, I just put my phone in, so I like both hands free. Thank you for your good luck.
It's just what I wanted, I'm very satisfied, and it came to me in the nick of time.
Fast delivery, bag as pictured Super, thank you!
Pretty, hope that will not be too fragile at the level of the strangle.
It is exactly what was published, good product, arrived in less than two weeks
I arrive very fast and well packed, it is a gift and I hope you like it. Thanks to the seller.
magnifique