Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheasy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Very nice, look good quality
It's a good price. I'm comfortable.
Thank you very much for the boots, come up. It's good that I ordered a longer size because They're small-scale.
Super recommended seller, arrived super fast. Good finishing product as is photos. Completely satisfied, the color is beige. I liked the taco. I ordered size 40 equivalent to 39 Peru size 25cm standing.
They are excellent, very beautiful, and super comfortable the heel is not very high wears an edge with shine on the heel, the size is perfect. I recommend them
EXCELLENT!!!!!
Very nice.
Satisfied very nice and good quality
I liked the boot, I would be happier if it looked good on my feet, they were tight, if I knew I would have asked for a higher number
Very beautiful ankle boots. the leather is soft, the lining is slightly warm. I wear 37-38, I took the seller's table 40, fit perfectly. thanks to the seller
According to the size chart, if you are 37, definitely buy 38...I buy slippers in 35, but I buy shoes in 37, but when I bought this, I thought I should have bought 38, it's a bit tight... 😭
People from my Brazil this boot is a show! I'm in love with you! I Shim 37 in Brazil but boot I always buy 38 to be comfortable because I have a wide foot. The number 41cn was perfect on my foot. Only buy and they won't regret it. She doesn't come on the file. But that didn't compromise her structure. The delivery was very fast. Less than 15 days for the Holy Spirit-Brazil
Thank you
Simply Perfect! Shin 36 no BR, I bought the size 39 measure 24,5 cm, it looks great! I loved too much
Amei
All good, including packaging... I'm perfect.
Very beautiful, I bought them for my mommy for Mother's Day, the shipment does not come with its own box for shoes, but they come in bags, As in the image, but they are very cute and efficient, be careful when wearing them in the rain they are not waterproof long, the size in cm was 23,5 size 37
Very nice
I ordered a big one because the ball is narrow, but I think it can be a regular size.