Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheasy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, i love it! Good size and fabric and fast delivery.
Excellent quality. Very good service, I arrive a little late in time but it was for the Christmas dates.
The bag is good, but a little small. the delivery is fast. the fabric is thick, the pattern is bright. The price is justified
Perfect, spacious, strong
The bag is beautiful, it is half the size of those market eco bags, I would say a size m bags, for me it was perfect because it fits everything I need
Well material
The cat print canvas bag is very beautiful, I loved it and I already want to buy the other one. The delivery was fast. Thank you
Se v good quality design is on one side, I hope it is durable
Very cuddly, has a good size, fits a lot.
It's cute. All right, all right.
Superb bag, dimensions without the cots: 34x37cm. Thick cotton canvas, perfect finishes, small pouch inside, eclair closure. Very nice decor cat in front, black full back.
The delivery is very fast. I liked the bag... Super! Thick fabric, roomy, with a lock. Great! Thank you very much to the seller!🙂🥰😘👍👍👍👍👍
Nice bag, strong, I received it on time, I will order more beige Recommend
The bag is cool, the size is good, the quality is also good. Only confuses this small pocket inside, rustens hard. And so cool bag)) arrived very quickly)
The bag came up. Material tsupky. Sewing yakisny. Baby Kitty with one side, all the same little Kishen.
The shopper is cool. Garno stitch, compact. Shvidka shipping
Good size, nice design and good quality😃
It is very beautiful, it is beautiful, it is quite spacious and spacious, apart from it it has a bag inside and it has closure. Arrived days before the stipulated, without a doubt I would buy it again
Very nice and has an ideal size. I loved the cat lover. The inner pocket is a bit shabby but hey I don't know what it will hold. The fabric of the bag is canvas. Ligero. Otherwise Great, I have loved it. Faithful to the description. Thanks to the seller. I recommend it👍💯💯💯💯💯💯💯💯💯💯💯💯
Super Bonita
Thanks for the handbag, the second time I get Quality, thick material Recommend
Very cute, they are smaller than they appear in the image
Nice and good quality.